Valentine's Love All Month Specials
Free Shipping
Now through February 29, 2012, enjoy FREE USPS PRIORITY MAIL SHIPPING on all orders of $35.00 or more. Free shipping applies only to orders within the United States of America. Offer ends February 29, 2012, at 11:59pm EST.
20% OFF
Now through February 29, 2012, enjoy 20% OFF on all Bath Accessories. Offer ends February 29, 2012, at 11:59pm EST.


FREQUENTLY ASKED QUESTIONS

  • Does CeleBritAy believe in animal testing?
  • Where do these products come from?
  • What are the gift baskets?
  • Does CeleBritAy work with wholesalers?
  • What is your policy on shipping?
  • How do you ensure quality control?
  • How "green" is CeleBritAy?
  • What is your return policy?
  • How accurate are the labels in regard to weight?
  • Does CeleBritAy have a brick-and-mortar location I can visit?
  • Where else are CeleBritAy's products available?
  • My shipment was damaged. What should I do?
  • What is your privacy policy?
  • How can I receive wholesale information?
  • I'd prefer not to use a credit card online. Is there another way to place my order?
  • Is it safe to use my credit card on line?
  • The product I ordered is slightly different than described online. Why is that?


    • Does CeleBritAy believe in animal testing?
    All the ingredients that CeleBritAy uses are natural and none are tested on animals.

    Where do these products come from?
    All CeleBritAy’s products are made in our Brooklyn laboratory. We use raw natural resources to make our products and work hard to understand its suppliers’ sources to make sure that the final product is as pure as possible.

    What are the gift baskets? We prepare ready-made gift baskets containing products from various lines. The contents of the baskets change so check back with us for the latest combinations.

    Does CeleBritAy work with wholesalers?
    CeleBritAy is a privately owned and operated company that offers wholesale opportunities. For more information, please email Wholesale@celebritayny.com or call 718-384-0914.

    What is your policy on shipping?
    We do not ship items over the weekend. Most orders shipped via Standard Shipping are processed and shipped within 1 - 2 business days, depending on product availability. Most standard orders are delivered within 5 -7 business days from the order's ship date. Please note: Most orders destined for P.O. Boxes are delivered within 6-14 business days of the order's ship date.

    How do you ensure quality control?
    We assure a high quality product by working in small batches. We have found that larger batches of products more easily succumb to wear and tear; they also tend to age quicker and not last as long. Our small batches retain their freshness longer and keep their integrity.

    How “green” is CeleBritAy
    CeleBritay is 99.9% natural. The other 0.1% is found in our use of high grade fragrance oils. We actively use recycled packaging, use sterilized yogurt containers to house our soy candles and use recycled glass from Spain to bottle our goods whenever possible.

    What is your return policy?
    For sanitary reasons, CeleBritAy cannot accept returns of open and/or used products. Unopened or unused products may be returned for refund or exchanged for store credit towards other products within fourteen (14) days of purchase. Returned products must be accompanied with a receipt.

    In the case of damaged or defective goods, damages MUST be reported to CeleBritAy within 48 hours of delivery. Please retain all packing materials and damaged products for return. We will arrange for replacement of damaged product as soon as possible after damage is reported and verified.

    How accurate are the labels in regard to weight?
    Because we cut our soap by hand, we estimate that the estimated weight of the soap is +/- 0.4 ounces of that on the label.

    Does CeleBritAy have a brick-and-mortar location I can visit?
    At this time, we are an internet based company where you can shop 24/7. However, we are available from 9am-6pm (EST) if you wish to contact us by phone at 718-384-0914.


    Where else are CeleBritAy’s products available?
    You can also find our products at:

    Juvamukti Yoga Studio
    841 Broadway 2nd FL
    New York, NY 10003
    www.jivamuktiyoga.com


    My shipment was damaged. What should I do?
    Always inspect your package as soon as possible after it is received. If items are damaged, you MUST report the problem directly to the carrier within 48 hours. Please inform us as well so that replacement arrangements can be made, if necessary.

    What is your privacy policy?
    CeleBritAy respects those who visit our site and take interest in our products. Accordingly, we will not disclose, share, sell, lease or otherwise divulge any personal information we collect about our customers for any reason, unless required to do so by law. We are happy to send you news or sales information from time to time if you are on our mailing list, but if you do not wish to receive news or offers from us, please contact us and we will be sure to remove you from our mailings immediately.

    How can I receive wholesale information?
    To receive wholesale information about CeleBritAy products, please fill out our online wholesale account application. Please be thorough in filling out the form; by providing us with all the necessary information up front, we’ll be able to respond more promptly and accurately to your request.
    If you do not receive a response within a week, please contact us again. Our spam filtering software has a mind of its own! Once we've verified your business registration, we'll contact you with our wholesale price lists.

    DETAILS: Our wholesale opening minimum is $250 with a $100 reorder minimum. There is a per-case minimum per product/scent. We do NOT offer Drop Shipping nor private labeling.

    You may also contact us by calling (718) 384-0914 or via e-mail. Thank you for your interest in CeleBritAy!

    I’d prefer not to use a credit card online. Is there another way to place my order?
    CeleBritAy also accepts payment via phone, check and money order. Select your desired items through our online catalog and proceed to checkout. Once at the checkout stage, choose to phone your credit card information separately. Please be advised there is a $39.00 charge for any bounced check.

    If you would like to order by phone, please call (718) 384-0914.

    Mail your printed orders and payment to:

    CeleBritAy
    311 Roebling Street
    Brooklyn, NY 11211

    For check or money orders, your order will be shipped once payment has been received and cleared. Choose this method of payment during checkout online, then mail your check or money order to us at the address above. For security reasons, do not e-mail your credit card information to us.

    Is it safe to use my credit card on line?
    Yes, we are protected by SSL certificate.

    The product I ordered is slightly different than described online. Why is that?
    Because all of our products are handmade, there may be some minor variations in appearance/texture/scent from one batch to another. This is typical of products made of natural ingredients and should be expected.